E9-1-1 Call Taking

Series 3200

The Series 3200 is an integrated Telephone System and E9-1-1 ANI/ALI Controller designed for the rigors of use in Public Safety Answering Points (PSAPs). Any size PSAP can have a Series 3200 telephone system configured to meet their budget, size, and feature requirements.

The Series 3200 offers any combination of CTI, desktop, or rackmount consoles (operator positions). Advanced features such as Automatic Call Distribution (ACD), 3-level Answer Queue, Distinctive Ringing, Supervisory Monitor, 320 Number Memory Dial Capacity, and Call Counters make the Series 3200 the most sophisticated E9-1-1 system available.

Configured with the Integrator 9-1-1 CTI software, the Series 3200 provides an Intelligent Integrated WorkStation (IIWS).

Product Features and Configuration

  • Any combination of administrative, ringdown, emergency lines, and E9-1-1 trunks; up to 100 total
  • Built-in interfaces to CAD, NetClock, recorders, TDDs, and radio headsets
  • Meets over 12 USA industry specifications including NENA-04- 001 “Generic Standards for E9-1-1 PSAP Equipment”
  • Accepts 3-1-1 lines in a variety of ways
  • FCC Phase II ready
  • Local and remote alarms notify center personnel repair technicians
  • Flash-ROM permits adding future features (such as FCC Phase II compatibility)
  • Field expandable in 10-line increments without discarding existing hardware
  • Diagnostics & hot swapping for quick repairs
  • Advanced features such as 3-level Answer Queue, Distinctive Ringing, Supervisory Monitor, 320 Number
  • Memory Dial Capacity, and Call Counters

Series 3300

Zetron’s VoIP emergency call-taking system is a standards-based solution that offers the advantages of IP without risking reliability or performance. It is built upon an IP core and uses the widely accepted Session Initiation Protocol (SIP). Yet, the extensive set of features available in Zetron’s Integrator 9-1-1 Computer Telephony Integration software are not sacrificed. The Series 3300 accepts standard 9-1-1 trunks, 7-digit emergency lines, caller ID lines, wireless Phase 1 or 2, or, if the PSAP has service from a VoIP provider, VoIP calls. After the call is received, 9-1-1 calls are routed to ring at the call-taker position without any additional call-processing delay. At the position, the call taker can answer the call with a mouse, keyboard, touch screen, or 9-1-1 telephone set, which is always present to maintain the call in case of PC failure. With the Series 3300, 9-1-1 calls can be transferred manually or automatically to a PSAP’s alternate emergency call taking system over IP, avoiding the Central Office.

Product Features and Configuration

  • 9-1-1 call handling immune from PC or IP network failures
  • VoIP intelligent call overflow of voice and data to alternate Series 3300 equipped PSAPs
  • Ready to receive VoIP calls
  • Automatic Phase II Wireless ALI Repeat on primary or alternate Series 3300 system
  • IP Remote operator positions from central Series 3300
  • Economic addition of administrative IP phones
  • Standards-based using Session Initiation Protocol
  • Extensive feature set of well established Integrator 9-1-1 Computer Telephony Integration (CTI)
  • Dynamic Button with descriptive labels
  • Fault tolerant, high availability architecture
  • Convert Series 3200 to IP capable Series 3300 without a forklift replacement

MAX Call Taking

MAX Call-Taking provides the solid reliability for which Zetron is known in an end-to-end IP, Next-Generation 9-1-1 telecommunications system. One of Zetron’s MAX Solutions family of products, MAX Call-Taking offers a full range of features and functionality that are important to 9-1-1 centers. It also employs the latest standards-based IP protocols and IT best practices to offer the highest levels of scalability, usability, adaptability and availability. The MAX Call-Taking system’s intelligent user interface (UI) is expressly designed to streamline and simplify operators’ tasks, reduce distractions and fatigue, and improve operator efficiency. MAX Call-Taking is designed to evolve to meet NENA standards as they are finalized.

Product Features and Configuration

  • Intelligent user interface (UI)
  • Automatic Call Recovery (ACR)
  • Automatic Call Distribution (ACD)
  • Next-Generation 9-1-1 capabilities
  • High reliability and cost-effective scalability
  • Low power consumption
  • Digital, end-to-end IP
  • Utilizes standards-based IP protocols
  • Remote access and maintenance